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Loc: New York, NY USofA
Hi Denise: Hope all is well! That sounds like a problem with the Windows workstation desktop icon. Right-Click on the icon and choose Properties and see if all the files and paths are valid. Otherwise, search for plus.exe on your C Drive (or network drive if you are on a network) and try running that. If you can't get Plus running, phone or email me at firstname.lastname@example.org and we can set up a remote support session and see if I can help you.