A User created and posted some returns in P/O module. When the batches hit G/L and A/P modules respectively, The GL reports 26 entries and A/P reports 25 entries (one (1) entry short). The batches are not yet posted in both modules.|
There is not Restart record to indicate possible fault during the Day End. The only strange thing about the missing "Return Entry" is the document number which reads "CCCCCCCCCCCCCCCCCCC", a total of 19 characters. The length of the "Return Number"
has been set to 8 characters in P/O Options > Documents Tab.
What could have happened here and how do I resolve this problem of a missing A/P Credit Note entry (P/O Return)?
"The greatest test of courage on earth is to bear defeat without losing heart."