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#53876 - 02/05/19 08:19 AM Missing P/O Return Entry in A/P
Seisa Tjela
Member


Registered: 03/21/05
Posts: 595
Loc: Lesotho; Southern Africa
A User created and posted some returns in P/O module. When the batches hit G/L and A/P modules respectively, The GL reports 26 entries and A/P reports 25 entries (one (1) entry short). The batches are not yet posted in both modules.


There is not Restart record to indicate possible fault during the Day End. The only strange thing about the missing "Return Entry" is the document number which reads "CCCCCCCCCCCCCCCCCCC", a total of 19 characters. The length of the "Return Number"
has been set to 8 characters in P/O Options > Documents Tab.


What could have happened here and how do I resolve this problem of a missing A/P Credit Note entry (P/O Return)?
_________________________
Rgds,
SeisaT

"The greatest test of courage on earth is to bear defeat without losing heart."

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#53877 - 02/05/19 08:24 AM Re: Missing P/O Return Entry in A/P [Re: Seisa Tjela]
Jay Converse Administrator
Member


Registered: 07/31/00
Posts: 7743
Loc: Location, Location
Enter it manually and move on.
_________________________
Jay Converse
Sage 300 Whisperer

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#53878 - 02/05/19 08:32 AM Re: Missing P/O Return Entry in A/P [Re: Jay Converse]
Seisa Tjela
Member


Registered: 03/21/05
Posts: 595
Loc: Lesotho; Southern Africa
Hello Jay,

Thanks for the quick response.

However wouldn't some editing in the database be helpful, and if so, what tables can I target?
_________________________
Rgds,
SeisaT

"The greatest test of courage on earth is to bear defeat without losing heart."

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#53879 - 02/05/19 08:36 AM Re: Missing P/O Return Entry in A/P [Re: Seisa Tjela]
Jay Converse Administrator
Member


Registered: 07/31/00
Posts: 7743
Loc: Location, Location
Never, I repeat, never play with PO tables, they are too interlinked, there's a high risk of corruption that would prevent dayend from running.
_________________________
Jay Converse
Sage 300 Whisperer

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#53880 - 02/05/19 08:51 AM Re: Missing P/O Return Entry in A/P [Re: Jay Converse]
Seisa Tjela
Member


Registered: 03/21/05
Posts: 595
Loc: Lesotho; Southern Africa
Ok, point noted.

Just checking here. Since it involves a Non-Inventory Items, a manual RETURN in P/O module would suffice for this purpose, right?
_________________________
Rgds,
SeisaT

"The greatest test of courage on earth is to bear defeat without losing heart."

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#53881 - 02/05/19 08:54 AM Re: Missing P/O Return Entry in A/P [Re: Seisa Tjela]
Jay Converse Administrator
Member


Registered: 07/31/00
Posts: 7743
Loc: Location, Location
I guess so, I've never returned a non-inventory item before.
_________________________
Jay Converse
Sage 300 Whisperer

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#53882 - 02/05/19 08:56 AM Re: Missing P/O Return Entry in A/P [Re: Jay Converse]
Seisa Tjela
Member


Registered: 03/21/05
Posts: 595
Loc: Lesotho; Southern Africa
Thanks Jay. I will do a test offsite to check it out.
_________________________
Rgds,
SeisaT

"The greatest test of courage on earth is to bear defeat without losing heart."

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