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#53839 - 12/18/18 01:05 AM Invalid User. User ADMIN does not exist in Config
Seisa Tjela
Member


Registered: 03/21/05
Posts: 595
Loc: Lesotho; Southern Africa
Hello Folks,

Sage 300 2018 PU2

I am having a situation where a User ADMIN is unable to post a Purchase Order. The error message returned is as follows:

"Invalid User. Either user 'ADMIN' does not exist in User Configurations, or is inactive."

How do I resolve this problem?
_________________________
Rgds,
SeisaT

"The greatest test of courage on earth is to bear defeat without losing heart."

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#53840 - 12/18/18 02:29 AM Re: Invalid User. User ADMIN does not exist in Config [Re: Seisa Tjela]
Jay Converse Administrator
Member


Registered: 07/31/00
Posts: 7738
Loc: Location, Location
Restore your SITE folder from backup, or run SCANISAM.
_________________________
Jay Converse
Sage 300 Whisperer

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#53841 - 12/18/18 02:51 AM Re: Invalid User. User ADMIN does not exist in Config [Re: Jay Converse]
Seisa Tjela
Member


Registered: 03/21/05
Posts: 595
Loc: Lesotho; Southern Africa
Hello Jay,
There are two options on the SCANISAM window. Which one do I choose? What do I look for in the Window as it is only showing "Scanning C:\Sage\Sage 300\Site\Orgs.ism……" and other similar lines?


Edited by Seisa Tjela (12/18/18 02:59 AM)
_________________________
Rgds,
SeisaT

"The greatest test of courage on earth is to bear defeat without losing heart."

Top
#53842 - 12/18/18 02:56 AM Re: Invalid User. User ADMIN does not exist in Config [Re: Seisa Tjela]
Jay Converse Administrator
Member


Registered: 07/31/00
Posts: 7738
Loc: Location, Location
All
_________________________
Jay Converse
Sage 300 Whisperer

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#53843 - 12/18/18 03:40 AM Re: Invalid User. User ADMIN does not exist in Config [Re: Jay Converse]
Seisa Tjela
Member


Registered: 03/21/05
Posts: 595
Loc: Lesotho; Southern Africa
What do I look for in the entries returned by SCANISAM?
_________________________
Rgds,
SeisaT

"The greatest test of courage on earth is to bear defeat without losing heart."

Top
#53844 - 12/18/18 03:44 AM Re: Invalid User. User ADMIN does not exist in Config [Re: Seisa Tjela]
Jay Converse Administrator
Member


Registered: 07/31/00
Posts: 7738
Loc: Location, Location
See if it "fixes" anything. If it doesn't, then restore SITE from a good backup.
_________________________
Jay Converse
Sage 300 Whisperer

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#53845 - 12/18/18 03:58 AM Re: Invalid User. User ADMIN does not exist in Config [Re: Jay Converse]
Seisa Tjela
Member


Registered: 03/21/05
Posts: 595
Loc: Lesotho; Southern Africa
Hello Jay,
Will it report that it has fixed anything for example as I only see the lines starting with Scanning …..and nothing unusual in the lines?
_________________________
Rgds,
SeisaT

"The greatest test of courage on earth is to bear defeat without losing heart."

Top
#53846 - 12/18/18 04:00 AM Re: Invalid User. User ADMIN does not exist in Config [Re: Seisa Tjela]
Jay Converse Administrator
Member


Registered: 07/31/00
Posts: 7738
Loc: Location, Location
If you see nothing, then you need to restore SITE from backup.
_________________________
Jay Converse
Sage 300 Whisperer

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#53847 - 12/18/18 10:55 AM Re: Invalid User. User ADMIN does not exist in Config [Re: Jay Converse]
Jurgtens
Member


Registered: 07/19/07
Posts: 37
Loc: South Africa
Are you running Purchasing Workflow in this company?
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