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#53469 - 02/28/18 07:23 PM Adagio CRWin 6.5A Critical Error 1212 invalid data
Gary M
Member


Registered: 01/09/01
Posts: 104
Loc: Burnaby, BC
My company has been using Accpac and Adagio since the early 2000's and with XP, Win7 with Virtual XP window and recently with Win10 using a dedicated Win 2003 server for the accounting software. With the Win10 installation all of the accpac modules work smoothly including printing but we have recently installed CM2.2. Something has changed the data path and we have begun receiving a Critical Error 1212 data path message on the ADAGIO AR, AP, GL mods just after entering through the login screen. Anyone have any idea what might have caused this. The Accpac mods still work fine. Thanks for your help
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#53470 - 02/28/18 07:33 PM Re: Adagio CRWin 6.5A Critical Error 1212 invalid data [Re: Gary M]
MMA
Member


Registered: 04/02/03
Posts: 298
Loc: New York, NY USofA
Hi Gary:
Are you using ACCPAC Plus or Sage Accpac ERP?
What's CM 2.2?
If you navigate to the Adagio data path, can you see the Adagio data files? For example, see if you can see these files; glglob.xxx, arglob.xxx, apglob.xxx, adsprof.xxx where xxx is your Adagio data extension.



Edited by MMA (02/28/18 07:34 PM)
_________________________
Howard Schell, Micro Mgt Assocs, NYC
http://www.mmanyc.com
mma11@hnyc.us

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#53471 - 02/28/18 07:42 PM Re: Adagio CRWin 6.5A Critical Error 1212 invalid data [Re: MMA]
Gary M
Member


Registered: 01/09/01
Posts: 104
Loc: Burnaby, BC
Accpac Plus 6.6 or 7 I think.
Contact Master 2.2 for windows which works with the old versions of accpac/adagio

Ya can see all these files with new dates
The accpac still works fine, just the Adagio will not go past the login screen and then gives the error.

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#53472 - 03/02/18 11:48 AM Re: Adagio CRWin 6.5A Critical Error 1212 invalid data [Re: Gary M]
MMA
Member


Registered: 04/02/03
Posts: 298
Loc: New York, NY USofA
ACCPAC Plus is either 6.1, 6.5 or 7.0. No 6.6.
That Contact Master is very, very old!
Sounds like maybe CM 2.2 over-wrote your Adagio data dictionary.
I would re-install the Adagio product or maybe restore \softrak\dict from a backup (be sure to first backup the existing \softrak\dict)
Adagio eceivables has a notes function built in. If you need more capability like recalls, take a look at Adagio Sales CQ.
https://www.softrak.com/products/crm/sales-cq
_________________________
Howard Schell, Micro Mgt Assocs, NYC
http://www.mmanyc.com
mma11@hnyc.us

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#53473 - 03/04/18 09:55 AM Re: Adagio CRWin 6.5A Critical Error 1212 invalid data [Re: MMA]
Gary M
Member


Registered: 01/09/01
Posts: 104
Loc: Burnaby, BC
Hi Howard, I think you might be right. What directory are the Adagio data dictionary files kept? I was able to get an XP machine working properly using a locally stored version of the programs with a substitute drive and pointing to the data on the server.

The programs loaded from the network server go through the login steps with all the screens but stall just before linking to the data and the final final program logo also does not come up-just the box. So also finding where that logo is kept would point me to the problem.

I know these programs are old but they have been working satisfactoryily and doing the job for our company. We’re now using with Win7-10 in XP virtual window.

Thx for your help

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#53477 - 03/05/18 06:19 AM Re: Adagio CRWin 6.5A Critical Error 1212 invalid data [Re: Gary M]
MMA
Member


Registered: 04/02/03
Posts: 298
Loc: New York, NY USofA
\softrak\dict
_________________________
Howard Schell, Micro Mgt Assocs, NYC
http://www.mmanyc.com
mma11@hnyc.us

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#53479 - 03/05/18 10:25 AM Re: Adagio CRWin 6.5A Critical Error 1212 invalid data [Re: MMA]
Gary M
Member


Registered: 01/09/01
Posts: 104
Loc: Burnaby, BC
All the files in the dict dir (.ss1) are older dates, in my case 2005. No files in either local C: or network drives have anything from feb or mar 2018.

I am looking at some of the config .ini files - they appear to have been updated recently with conflicting drive information.

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#53480 - 03/05/18 11:40 AM Re: Adagio CRWin 6.5A Critical Error 1212 invalid data [Re: Gary M]
MMA
Member


Registered: 04/02/03
Posts: 298
Loc: New York, NY USofA
I assume that you mean .ssi, not .ss1.
The dates of those files if updated by Contact Master would be the date they supplied by Contact Master, not a current date.
As I suggested, try re-installing the Adagio modules that won't start.
_________________________
Howard Schell, Micro Mgt Assocs, NYC
http://www.mmanyc.com
mma11@hnyc.us

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