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#53352 - 12/29/17 03:18 PM Sage AccPac 200. Need help!!
EchelonSW
Member


Registered: 12/29/17
Posts: 7
Loc: Texas
We had a server crash and have had to rebuild our server. The temporary licenes have depleted and we are trying to install the correct license files. We have the license files but keep getting errors. For example:\

Accpac has detected module update inconsistencies that require activation. The following applications need to be installed and activated. Order Entry 6.0A.

When we look in the LM it shows the OE license is active, but still getting this message.

Need to get this working. PLEASE HELP!!

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#53353 - 12/29/17 03:23 PM Re: Sage AccPac 200. Need help!! [Re: EchelonSW]
Jay Converse Administrator
Member


Registered: 07/31/00
Posts: 7599
Loc: Location, Location
This is not a license error, it's a module installation/version error. You haven't installed the correct OE service packs that the data expects.
_________________________
Jay Converse
Sage 300 Whisperer

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#53354 - 12/29/17 03:31 PM Re: Sage AccPac 200. Need help!! [Re: Jay Converse]
EchelonSW
Member


Registered: 12/29/17
Posts: 7
Loc: Texas
So how do I know what to install? I have looked through the CD's folder and dont see any other than the main files?
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#53355 - 12/29/17 03:34 PM Re: Sage AccPac 200. Need help!! [Re: EchelonSW]
Jay Converse Administrator
Member


Registered: 07/31/00
Posts: 7599
Loc: Location, Location
If you can't find the service packs, call your local Sage consultant, he/she should know what SP level you're on.
_________________________
Jay Converse
Sage 300 Whisperer

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#53356 - 12/29/17 03:39 PM Re: Sage AccPac 200. Need help!! [Re: Jay Converse]
EchelonSW
Member


Registered: 12/29/17
Posts: 7
Loc: Texas
Thats what we are trying to avoid. Seems like the company that were trying to help has a bad relationship with the company. If it comes down to it we are going to have to pay.
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#53357 - 12/29/17 03:45 PM Re: Sage AccPac 200. Need help!! [Re: EchelonSW]
EchelonSW
Member


Registered: 12/29/17
Posts: 7
Loc: Texas
6.0A (Sage ERP Accpac 200) (Build 1) (Product Update 1)

Is what were running.

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#53358 - 12/29/17 03:49 PM Re: Sage AccPac 200. Need help!! [Re: EchelonSW]
Jay Converse Administrator
Member


Registered: 07/31/00
Posts: 7599
Loc: Location, Location
That's just System Manager. Is OE installed?
_________________________
Jay Converse
Sage 300 Whisperer

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#53359 - 12/29/17 04:04 PM Re: Sage AccPac 200. Need help!! [Re: Jay Converse]
EchelonSW
Member


Registered: 12/29/17
Posts: 7
Loc: Texas
When I run the accpac install I select the OE checkbox. But even if i rerun the install and say take it off the license still shows installed in the LM.
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#53360 - 12/29/17 04:06 PM Re: Sage AccPac 200. Need help!! [Re: EchelonSW]
Jay Converse Administrator
Member


Registered: 07/31/00
Posts: 7599
Loc: Location, Location
You need to pay some money and have somebody qualified to look at it.
_________________________
Jay Converse
Sage 300 Whisperer

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#53361 - 12/29/17 04:10 PM Re: Sage AccPac 200. Need help!! [Re: Jay Converse]
EchelonSW
Member


Registered: 12/29/17
Posts: 7
Loc: Texas
Figured that would be the case. Thanks for the help. If you have any other ideas, ill be checking here.
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